Policies

Copyright 

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Interlaken Brands. The collective work includes works that are licensed to Interlaken Brands. Copyright 2008-2012, Interlaken Brands. All Rights Reserved.

Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Interlaken Brands or purchasing Interlaken Brands products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Interlaken Brands or to purchase Interlaken Brands products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Interlaken Brands. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks

All trademarks, service marks and trade names of Interlaken Brands used in the site are trademarks or registered trademarks of Interlaken Brands.

Warranty Disclaimer

This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Interlaken Brands disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Interlaken Brands does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Interlaken Brands does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability

Interlaken Brands shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Interlaken Brands has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors

In the event that a Interlaken Brands product is mistakenly listed at an incorrect price, Interlaken Brands reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Interlaken Brands reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Interlaken Brands shall issue a credit to your credit card account in the amount of the incorrect price.

Term, Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Interlaken Brands without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice

Interlaken Brands may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Interlaken Brands.

Miscellaneous

Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Interlaken Brands products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Interlaken Brands products) must be commenced within one (1) year after the claim or cause of action arises. Interlaken Brands's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Interlaken Brands may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Interlaken Brands or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer

Interlaken Brands does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Interlaken Brands is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Interlaken Brands reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Interlaken Brands in its sole discretion.

Indemnification

You agree to indemnify, defend, and hold harmless Interlaken Brands, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links

In an attempt to provide increased value to our visitors, Interlaken Brands may link to sites operated by third parties. However, even if the third party is affiliated with Interlaken Brands, Interlaken Brands has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Interlaken Brands. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Interlaken Brands seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Store Policies

Below is information regarding our store policies including product availability and returns details. Please feel free to contact us should any questions come up during your visit!

Product Availability 

As you browse through our online catalogs, please refer to the detail page for information regarding shipping time and availability. Products that are "Available" are products that we have on-hand at our main location or that are on-hand at one of our warehouses. Products with a notation that reads "Usually ships within 1-5 Business Days" will need to be ordered from one of our warehouses. Rest assured that our attentive staff gives extremely prompt attention to all orders and we will keep you up-to-date on the status of your order via e-mail correspondence. Items on-hand and ready to ship usually ship within 1-2 Business Days.

Although rare, there are cases from time to time when an ordered product becomes unavailable due to discontinuation or out-of-stock status at one of our warehouses. We will notify you immediately if this is the case, and offer a full refund for the item(s) in question.

Returns

Returns must be made within 14 days of confirmed receipt of item. Should a return be necessary, please notify us immediately. Once your returned package is received, one of our customer service representatives will contact you immediately to confirm receipt and determine next steps. Return shipping is the responsibility of the buyer, unless the return is a result of an error made by Interlaken Brands, or if the item has been received in a defective state. For standard returns, opened packages or articles that have been tampered with are subject to a 15% re-stocking fee. Your 100% satisfaction is our priority. We will work with you to ensure any situation is properly handled. 

Thank you for your interest in Black Forest® Hobby Supply Co. We're proud to be part of the Interlaken Brands family of companies. Learn more about our parent company at www.interlakenbrands.com.